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MemberJune 19, 2020 at 9:45 pm
Thanks so much for that clarification in today’s video! We were so confused because the rep at 1800MEDICARE is the one who referenced the medicare interactive.org site! When we spoke to our 3 separate MACs, we were given references directly to the Medicare Benefits Manual that helped us understand clearly. And we received an explanation on that claim I referenced; we were originally told it was because the patient had Med A only but it was because the entitlement date had not been updated at the time the claim was submitted. You are totally right about getting different answers from different people when you call in!